Product Terms Directory
This Product Terms Directory includes terms applicable to products and services you may have purchased on an Order Form, via a self-serve subscription, or enabled as a beta or pilot service or feature. For ease of reference, products and services referenced herein may be referred to simply as “products.” The Product Terms Directory terms may be updated from time to time, however, Product terms set forth in this Product Terms Directory as of your Order Start Date or subscription start date will apply to the products for the duration of the Order Term or subscription term, as applicable. In the event new terms are added to this Product Terms Directory for new functionality made available within a Service during an Order Term or subscription term, the new terms will apply to the use of the new functionality.
Information regarding infrastructure, storage and processing locations, security, notices and licensing for the products listed in this Product Terms Directory is available in the Trust and Compliance documentation or, for betas or pilots, under the Beta Services Terms.
- To start, select a date. If you’re looking for the Product Terms as of a specific date, such as your Order Start Date, or the date your subscription began, you can select that date so long as that date is after implementation of the Product Terms Directory on November 16, 2021. Note that the Product Terms Directory is updated from time to time, so, to see current Product Terms, input today’s date. If a Product Term has changed, you can click on the Product Term Updates link from the current terms to see previous versions.
- Type in the product name as it appears on your Order Form, your billing dashboard or, in the case of betas and pilots, the name of the beta or pilot feature as referenced in the applicable notice or terms. Note that sometimes product names are updated, and you may not see your product name in the directory or may see listings for the same product name but one has “LP” after its name. In such situations, you can validate the product name for the product you purchased by either going to Your Account or checking with your designed Account Executive.
- If you are a Salesforce Reseller purchasing a product for use by a Reseller Customer, to incorporate terms in this Product Terms Directory in your end-customer agreement for the product, specify the applicable name of the product and include a link to this Product Terms Directory with the applicable product name.
- Products available for purchase by or from Salesforce AgentExchange ISV Partners are listed herein with titles that include either “-OEM” or “-VAR.” For such products, certain terms may be applicable to Partners, Partner Customers, or both, and will be designated accordingly. Additionally, such products may be made available as different subscription types, in which case additional terms may apply to such subscription types. If you are a Salesforce AgentExchange ISV Partner purchasing a product for use by a Partner Customer, to incorporate customer-designated terms in your end-customer agreement for the product, specify the name of the product and, if applicable, the applicable subscription, and include a link to this Product Terms Directory with the applicable product name.
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